Policies and Inn Information
We will do everything possible to make your stay most enjoyable. To ensure you will have a very pleasant experience at Christopher’s Bed and Breakfast, we have established the following policies. Please take a few minutes to review these policies and feel free to contact us if you have any questions.
Inquiries and Booking Information
To reserve the room of your choice, we offer two convenient ways for you to contact us:
Our on-line reservation system allows you to check availability and book rooms, packages and specials 24-hrs a day. When making an on-line reservation, the room is removed from inventory to prevent duplicate reservations. If we’re away from the property and you call us to make a reservation, there is a chance that another guest may reserve on line for the same room and date. While we’re away from the property, it may not be possible to close out the inventory in a timely manner to prevent your requested room from being reserved by another guest. Should there be an on-line reservation, the on-line reservation will be considered the confirmed reservation.
To reach us by phone, please call (859) 491-9354 in the greater Cincinnati/Northern Kentucky area or toll free at 888-585-7085 between 10 am and 9 pm EST. After hours will go to a voice mail system and we’ll get back to you during our regular business hours. Please remember that you are calling our home and not a hotel with a front desk. If you’re a late-night web surfer, please utilize our website and on-line reservation system to obtain answers to your questions and book your reservation.
Rates listed on www.christophersbb.com are the most current, up-to-date rates on the Internet and are the rates that will be charged regardless of what may be found on another website. Other websites may not be maintained by Christopher’s where we have no control over the timeliness of rate updates. Rates listed are based on double occupancy. These rates do not include taxes and are subject to change.
Our prices and policies may vary for special events, holiday periods, and group bookings. The rates listed for each room represent our standard range of rates for that room. Midweek discounts may be available during certain times of the year and will be shown when booking online. Please inquire if booking over the phone.
During holiday periods and special events, we do not redeem gift certificates, accept any type of discounts, specials or coupon offers. Reservations and gift certificates are non-transferable.
A $25 charge per additional guest per night applies to all guest rooms (maximum 1 additional guest per room).
We welcome extended stays. Ask about our discounted rates for Business Travelers and Extended stays. Corporate rates are offered based on only one guest per room and are not available during weekends, special events or holidays. Additional guests are $25 per night.
Confirming a Reservation For the Inn
Advance reservations are required and the Inn does not accept walk-in guests. Last minute reservations (less than 24 hours prior to arrival) should be made by phone only.
A confirmed reservation for a one-night stay must be paid in full, including applicable taxes. A confirmed reservation for two or more nights requires a 50% deposit of the total stay, including taxes. The balance of your stay is due upon check-in. We must have a valid credit card number on file at the time of your booking, even if you are paying the balance by other means.
The preferred methods of payment to Christopher’s are by major credit card, gift certificate or cash. Only corporate checks will be accepted.
We will charge your credit or debit card for one night’s stay as a deposit toward your stay. If for any reason your card is declined, we cancel your reservation and place the room back in our inventory and notify you via e-mail. You will need to submit a new reservation with a valid credit card number. Any remaining balance will be due at time of check-in via credit card, cash or traveler’s checks. Please remember that with an advance guaranteed reservation, we are making a commitment to provide you with a reserved room and you are agreeing to our Inn’s terms regarding our cancellation policies as outlined below.
Check In/Check Out
CHECK IN: 4:00-8:00 pm EST
CHECK OUT: 11:00 am EST
Please let us know your estimated arrival time so we can staff accordingly. Should you need to arrive outside of the check-in window, please contact us at least 48 hours prior to your arrival to see if the Inn is able to accommodate your request.
For same-day reservations, please call us at 888-585-7085 or 859-491-9354. We will accept same-day reservations until 4 pm.
Cancellation Policy for the Inn
Making a reservation at a bed and breakfast is not the same as making a hotel reservation. Christopher’s Bed and Breakfast is a small property where every guest reservation made is both important and special to us and last minute changes or cancellations significantly affect our business. When you reserve a room, we agree to turn away all other requests for that room and you agree to pay the rate quoted for the number of days you reserve it. A last minute cancellation gives us little chance of re-booking a room. For this reason we uphold a strict cancellation policy:
Guests are responsible for payment of all nights reserved regardless of their actual arrival or departure date. Guests who need to depart prior to their reservation end date will be expected to honor their reservation commitment. No-shows are also responsible for full payment of their entire reservation.
Cancellation of a confirmed reservation must be made 7 or more days prior to your scheduled arrival to receive a refund. All cancellations are subject to a $25.00 administrative processing fee per room, per night.
Reservations during holidays or special events require a 30-day cancellation notice prior to your arrival date for a refund minus a $25.00 administrative processing fee per room, per night.
While we understand that situations do arise, in the unlikely event that you must cancel your reservation within 7 days of your arrival, you will be responsible for the price of your entire reservation. This policy applies for reservations regardless of when the reservation was made. There are no exceptions to this policy including sickness, family emergencies or weather related issues.
In the event you need to change or reschedule your reservation to another date when your room is available, please do so 7 days or more in advance of your arrival to avoid a $25 administrative fee.
30 Days Notice of Cancellation is Required for These Circumstances:
A group booking of two or more rooms.
Major holiday reservations include the Valentine’s Day holiday period, Good Friday through Easter Sunday, the July 4th holiday period, Labor Day weekend, Thanksgiving Eve thru the Saturday following Thanksgiving, and December 23rd through January 2nd.
Payment for rooms during these events are due in full 30 days prior to event dates.
Smoking and Candle Usage:
Due to the historic nature of our building, and for the safety and comfort of all of our guests, we do not allow smoking or incense/candle burning in any of our guest rooms. Inn guests smoking in the house or in the guest rooms will be charged a minimum $200 fee and any costs to return the room(s) to a non-smoking status. Smoking is allowed outdoors in a designated smoking area.
Guests, Children and Pets at the Inn
We cater to the comfort, privacy and security of our registered guests. Guest visitors are only permitted on the property with prior Innkeeper approval. If you would like to have any non-registered guests join you for breakfast there is an additional charge of $15 per person and advance notice to the innkeeper is required.
Christopher’s is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Since Christopher’s is a renovated church with original stained-glass windows, we cannot accept children under 12 years of age.
In consideration of our guests and those who are sensitive to pet allergies, we regret that we are not able to accommodate guest pets. The Innkeepers’ cat is confined to the owners’ quarters.
Wedding Night Stays
If you are booking a stay for your wedding night, please be advised that our guest rooms, common areas and grounds are for our registered guests only. In consideration of other registered guests, we cannot accommodate family and friends to use any guest room or any part of the Inn or grounds for bridal party wedding preparations and photographs.
Christopher’s offers in-room massages with our visiting licensed massage therapist. We recommend that you call the Inn to make your massage appointment(s) with as much advance notice as possible. Appointments must be cancelled 48 hours in advance to avoid full charge.
On the weekends, a full breakfast is usually served at 9:00 a.m. We are happy to accommodate earlier or later times if arranged in advance. During the week, breakfast is available at your leisure and consists of a continental plus breakfast. Please let us know of any food allergies.
Christopher’s does not hold a license to resell alcoholic beverages. Guests may bring their own, but for the safety and comfort of all of our guests, please drink responsibly. There are several establishments to purchase locally as well.
While reasonable wear and tear is anticipated, negligent damages found to be the responsibility of a guest will be assessed and charged to the guest. Please report all spills to the innkeepers promptly.
Lost and Found Items:
Should you leave an item behind, we will place it in a safe location until we hear from you. We will be glad to return the item via regular U.S. Mail for the cost of the postage plus a $5.00 service fee charged to your credit card on record.
Christopher’s Bed and Breakfast is privately owned and owner-occupied. The owners reserve the right to refuse service or accommodations to anyone for any lawful reason. Any behavior on the part of guests that affect the safety or peaceful enjoyment of other guests may result in eviction without refund.